Infrastructure

Strict adherence to all guidelines laid down by RBI

• DRA certified employees
• Background screening of employees with mandatory Police Clearance Certificate (PCC) before hiring
• Training of employees on outbound calls to ensure least escalation
• Calling and field visits timelines
• All employees undergo periodic training
• Internal audits controls in place

We adhere to the highest standards of professionalism, integrity, and ethical conduct in all our debt collection and recovery activities.

We conduct our debt collection activities in a fair, transparent, and non-coercive manner.

Our employees are well-informed about applicable laws, regulations, and ethical practices in debt collection and recovery.

We communicate with customers in a respectful, courteous, and non-threatening manner.

Data Security:

• In house servers with access to authorized employees
• Firewalls
• SSL for all services

Technology Support:

• GSM Gateways
• Soft calling mechanism
• Auto dialers
• Call recordings

The company was formed in the year 2000 by Hrishikesh Adwalpalkar, having experience in debt
management. Prior to forming the company, had worked with organizations like Centurion Bank and
Escorts finance.

Values of SFS are

• Focus on customer service
• Innovative solutions
• Exceptional results

It started with the core competency of receivable management of overdue instalments of mainly secured and unsecured Loans.

With years of dedicated service in the field of debt collection, we bring a wealth of experience and knowledge to effectively recover outstanding debts while maintaining a strong commitment to professionalism and ethical practices. We are here to support you through the entire debt recovery process, leveraging our expertise to help you regain control of your financial matters.

We are currently operational from our office at Mumbai(HO) handling telecalling & field collection activities for all our principles with the office having all the requisite infrastructure to support all activities with a consolidated staff strength of over 270 employees.

Our field presence is spread in the states of Maharashtra (Mumbai), Karnataka (Bengaluru), AndraPradesh (Hyderabad) & Goa for which we have stationed offices at Mumbai, Pune, Chennai, Bengaluru and Goa

In line with our vision and also with requirements from some of our principles to expand to various markets, we are in advanced stages of negotiation on set up of operations in the whole of South India.

Process Followed

We at SFS understand the principles requirement to maintain the customers confidentiality & utmost care is taken to ensure that all our representatives are trained as per the regulations of RBI & IBA and there is an ongoing process of refresher training to our employees to ensure that there are no process lapses whatsoever and the best possible talent is employed.

We at SFS try to maintain very hygienic conditions in the whole process of debt collections and recoveries, by conducting internal audits, back calling activities, surprise checks etc.

We strictly adhere to the code of conduct laid down by our clients and see to it that no rules are violated and all activities are done using ethical methods through our team of collectors who are trained as per regulations.

We are instrumental and have various tools and methods to trace skip clients across products

We help our clients to retain the good customer therein ensuring repeat business while ensuring that the principles interest in receivable management is not compromised.

We are dedicated to providing ethical and effective debt collection services while prioritizing the financial well-being of our clients and the individuals we interact with. Our values shape our approach and guide our actions every step of the way.