We are hiring

Job Description :

You will be a key member of our business as a Field Collection Executive if you make sure that clients’ unpaid invoices are collected on schedule. You will be in charge of paying clients on-site at their residences, places of business, or other predetermined locations, negotiating payback schedules, and responding to any issues or questions they might have. Success in this position will depend heavily on your capacity for clear communication, professionalism, and the development of strong bonds with clients.

Responsibilities:

• Collect outstanding payments: Visit clients in person to collect payments for overdue accounts and ensure timely collection of outstanding debts.
• Negotiate repayment plans: Discuss and negotiate suitable repayment options with customers based on their financial circumstances, ensuring the best possible outcome for both the company and the client.
• Maintain accurate records: Record and update all collection activities, payment details, and customer interactions in the designated database or software system to ensure accurate documentation and reporting.
• Provide excellent customer service: Address customer inquiries, concerns, and disputes in a professional and courteous manner, providing clear explanations and resolving issues to the best of your ability.
• Meet collection targets: Achieve assigned collection targets and goals within specified timelines, demonstrating proactive efforts to maximize collections and minimize bad debts.
• Follow legal and ethical guidelines: Adhere to all legal and ethical guidelines during collection activities, ensuring compliance with relevant regulations and company policies.
• Collaborate with internal teams: Work closely with internal teams such as credit control, customer service, and legal departments to resolve complex cases, gather relevant information, and facilitate smooth collection processes.

Requirements:

• High school diploma or equivalent
• Prior experience in collections, debt recovery, or related fields is advantageous.
• Excellent verbal and written communication skills
• Strong organizational skills to manage a collection schedule, prioritize tasks, and meet deadlines effectively.
• Proficient in negotiation techniques
• Ability to handle rejection and remain persistent in pursuing overdue payments while maintaining professionalism and composure.

Job Description :

We are looking for a highly skilled & experienced Team Leader to oversee our team in a fast-paced recovery agency. As a Team Leader, you will be responsible for managing & motivating a team of telecallers, ensuring effective debt recovery strategies, and meeting collection targets. The ideal candidate should have excellent leadership skills, and the ability to drive results through effective team management.

Responsibilities:

• Lead and supervise a team of telecallers and provide guidance, support, and coaching to maximize their performance.
• Set clear performance objectives, establish KPIs, and regularly monitor individual and team performance against targets.
• Develop and implement effective debt recovery strategies, ensuring compliance with industry regulations, company policies, and ethical practices.
• Conduct regular team meetings to communicate goals, provide updates, share best practices, and address any challenges or concerns.
•  Train new team members on debt recovery processes, negotiation techniques, and compliance requirements to ensure a high level of competency
• Monitor and evaluate team members’ calls, provide constructive feedback, and implement training and development plans to enhance their skills.
• Analyze team performance data and generate reports to identify trends, and areas for improvement, and implement corrective measures as needed.
• Collaborate with other departments, such as legal and compliance, to resolve complex cases, escalate issues, and ensure proper handling of legal proceedings, if required.
• Foster a positive and motivational work environment, encouraging teamwork, collaboration, and a customer-centric approach among team members.
•  Stay updated with industry trends, changes in debt recovery laws, and emerging technologies/tools to optimize team performance and results.

Requirements:

• Graduation is mandatory.
• Proven experience as a Team Leader or Supervisor in a debt recovery agency or a similar role is essential.
•  In-depth knowledge of debt recovery processes, collection strategies, and legal regulations related to debt collection.
• Strong leadership skills with the ability to motivate, mentor, and develop team members to achieve performance targets.
•  Excellent communication and interpersonal skills to effectively interact with team members, senior management, clients, and debtors.
•  The results-oriented mindset with a track record of meeting or exceeding collection targets.
• Analytical and problem-solving skills to assess team performance, identify areas for improvement, and implement effective solutions.
• Familiarity with CRM software or collection management systems to track team performance, monitor activities, and generate reports.
• Ability to handle high-pressure situations, manage conflict, and make decisions in a fast-paced environment.
• Strong organizational skills and the ability to prioritize tasks, delegate responsibilities, and manage time effectively.
• Ethical conduct and compliance with regulatory requirements, confidentiality, and data protection policies.

We are seeking a dedicated and result-oriented Tele Collection Executive to join our company. As a Tele Collection Executive, you will be responsible for contacting debtors, negotiating repayment plans, and ensuring the timely collection of outstanding debts. The ideal candidate should possess strong communication skills, persistence, and a customer-focused approach. This is a target-driven role that requires effective negotiation techniques and the ability to handle challenging conversations.

Responsibilities

• Make outbound calls to debtors with outstanding payments, aiming to recover overdue debts and negotiate suitable repayment plans.
•  Communicate with debtors in a professional and courteous manner, explaining the nature of the debt, outstanding balance, and consequences of non-payment.
•  Persuade and negotiate with debtors to secure immediate payments or establish realistic repayment schedules based on their financial circumstances.
•  Maintain accurate and detailed records of all interactions, agreements, and payment commitments made by debtors.
•  Follow established guidelines and procedures for handling collections, ensuring compliance with legal and ethical standards.
• Utilize effective communication and negotiation techniques to address debtor objections, resolve disputes, and handle difficult or non-compliant debtors.
• Assess the debtor’s financial capabilities and propose suitable repayment options that align with their ability to pay.
• Collaborate with team members and supervisors to escalate complex cases, resolve issues, and achieve collection targets.
• Provide regular updates on collection activities and debtor statuses to the management and relevant stakeholders.
• Maintain a professional and empathetic approach while dealing with debtors, ensuring fair treatment and compliance with regulatory requirements.

Requirements:

• Graduation is mandatory.
• Proven experience as a Tele Collection Executive or in a similar role within a recovery agency is preferred.
• Excellent communication skills, both verbal and written, with the ability to effectively convey information and negotiate payment terms.
• Strong negotiation skills to secure payment commitments from debtors while maintaining customer relationships.
• Ability to handle challenging conversations, objections, and disputes in a calm and professional manner.
• Familiarity with debt collection laws, regulations, and best practices is a plus.
• Proficient in using CRM software or collection management systems to track and manage debtor information.
• Strong attention to detail to accurately record debtor information, and payment commitments, and maintain documentation.
• Persistence and resilience to handle rejection, manage stress, and maintain a positive attitude in a target-driven environment.
• Good problem-solving skills to identify solutions and resolve debtor issues effectively.

Ethical conduct and compliance with confidentiality and data protection policies.

Job Description

We are seeking a highly organized and detail-oriented Collection MIS Executive to join our team. As a Collection MIS Executive, you will be responsible for managing and maintaining the management information system (MIS) for our collections department. Your primary goal will be to provide accurate and timely reports, data analysis, and insights to support the collection team’s operations and decision-making processes.

Responsibilities:

• Data Management: Collect, compile, and analyze collection-related data from various sources, including databases, reports, and systems. Ensure data accuracy, integrity, and consistency.
• Reporting: Generate regular and ad-hoc reports, dashboards, and performance metrics related to collection activities. Provide insights and analysis to identify trends, patterns, and areas for improvement.
• MIS Development: Continuously enhance the collection of MIS by identifying automation opportunities, streamlining processes, and implementing new tools or software to improve efficiency and effectiveness.
• Data Visualization: Present complex data in a visually appealing and understandable manner through charts, graphs, and other data visualization techniques. Clearly communicate findings and recommendations to management and stakeholders.
• Quality Control: Conduct regular audits to ensure data accuracy, identify discrepancies, and resolve any data-related issues. Collaborate with the collection team to establish and maintain data quality standards.
• Process Improvement: Identify gaps and bottlenecks in collection processes and propose solutions to streamline workflows, enhance productivity, and optimize performance.
• Collaboration: Work closely with the collection team, IT department, and other stakeholders to gather requirements, provide technical support, and contribute to system enhancements or implementations.
• Training and Support: Train collection staff on utilizing the MIS effectively, including data entry, report generation, and analysis. Provide ongoing support and guidance to ensure the system is utilized to its full potential.

Requirements:

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Proven experience in managing and analyzing data, preferably in a collection or financial services environment.
• Proficiency in MS Excel, data visualization tools, and MIS software. Knowledge of SQL or other database query languages is a plus.
• Strong analytical & problem-solving skills with the ability to interpret complex data sets and draw actionable insights.
• Excellent attention to detail and accuracy in data management & reporting.
• Effective communication & presentation skills, with the ability to convey technical information to non-technical stakeholders.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Familiarity with collection processes, regulatory guidelines, and industry best practices is advantageous.

Job Description

You will be a key player in managing the collections team and ensuring swift & successful debt collection procedures as a collection supervisor. You will be in charge of overseeing a group of debt collectors, keeping track of performance indicators, and putting plans in place to maximize collection efforts while preserving solid client relationships. Your leadership and knowledge will help the business succeed as a whole and the collection targets will be met

Responsibilities:

• Team Management: Supervise and provide guidance to a team of collection agents. Set clear performance expectations, assign workloads, and monitor individual and team productivity.
• Performance Monitoring: Track and evaluate the performance of collection agents, including call quality, negotiation skills, and recovery rates.
• Collections Strategy: Develop and implement effective collections strategies to maximize debt recovery. Identify trends, and adjust strategies accordingly to optimize results.
• Target Achievement: Set monthly, quarterly, and annual collection targets for the team. Monitor progress and take corrective actions to ensure targets are met or exceeded.
• Reporting and Analysis: Generate and review collection reports, metrics, and key performance indicators (KPIs). Analyze data to identify areas for improvement and implement necessary changes to enhance performance.
• Customer Relationship Management: Handle escalated customer inquiries, complaints, and disputes. Ensure professional and respectful communication while resolving issues and maintaining positive customer relationships.
• Training and Development: Conduct regular training sessions to enhance the skills and knowledge of collection agents. Stay updated on industry regulations and best practices to provide relevant guidance to the team.
• Compliance: Ensure compliance with legal and regulatory requirements in debt collection practices. Stay informed about relevant laws, regulations, and guidelines and ensure adherence to them.

Requirements:

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Proven experience as a Collection Supervisor or similar role in a collection or financial services environment.
• Strong knowledge of debt collection laws, regulations, and best practices.
• Excellent leadership and team management skills. Ability to motivate and inspire a team to achieve targets and deliver exceptional results.
• Analytical and problem-solving abilities. Proficient in data analysis and reporting.
• Strong negotiation and communication skills. Ability to handle difficult customer interactions with empathy and professionalism.
• Familiarity with collection software and tools. Proficiency in MS Office, particularly Excel, for generating reports and analyzing data.
• Ability to work well under pressure and meet tight deadlines in a fast-paced environment.